Access to Services

Providing access to services for all victims of domestic violence is everyday work for End Domestic Abuse Wisconsin (WCADV).  In order to accomplish this we work closely with local domestic violence programs and their staff throughout the state. We want to improve the effectiveness of services to all, and these efforts specifically address the needs of individuals and/or groups that are underserved in Wisconsin.

Meeting victims’ needs is far more difficult when their access to rights and services is complicated by factors such as geographic isolation, language barriers, ethnic and cultural intolerance, disability, immigration status, heterosexism, agism and/or lack of appropriate social supports.

In our work to promote provision of comprehensive and effective services, we have developed an Accessability Toolkit, along with a companion training,  to offer insights into the challenges faced by underserved victims, survivors populations in accessing services in the Language of their preference. The toolkit promotes strategies for implemntation by service providers to ensure that every domestic violence victim has access to confidential and safe services.

Click to view all Access Resources

Selected Resources

Coalition Chronicles 28-1: Ensuring Access to Services for All Victims

June 2009 Issue: WCADV works in collaboration with Wisconsin service providers to identify ways, both great and small, that services can be designed and redesigned to meet the needs of all victims, regardless of race, culture, gender, sexual orientation, gender identity, ability, age, language, immigration status and economic level.

Victims/Survivors Who Use Service Animals

An Updated Background Paper and Sample Policy for Domestic Violence and Sexual Assault Programs.

This service animal background paper and the sample policy are designed to inform you about the legal and practical expectations when service animals are present within your agency and its programs. Learning about the legal requirements, developing your own service animal policy, and training staff to apply it consistently helps to alleviate potential liability issues -- for both illegal discrimination and presence of an animal on site.

This is not intended, nor should it be construed to provide specific legal advice, nor is it a comprehensive review of all aspects of the civil rights laws for people with disabilities who use service animals.

LGBTQ 101: Terminology, Concepts & LGBTQ Intimate Partner Violence (Recorded 2.17.2015)


This webinar focuses on increasing knowledge about lesbian, gay, bisexual, transgender, and queer (LGBTQ) identities in an effort to provide inclusive services to these communities and to prevent discrimination, harassment, and bullying.  After completing the recorded webinar, viewers will be able to understand a brief LGBTQ history, describe terms and concepts related to LGBTQ identities, and explain similarities and differences between IPV in LGBTQ and non-LGBTQ relationships.


It is the first of a three-part series about inclusion of Lesbian, Gay, Bisexual, Transgender and Queer (LGBTQ) individuals, and how to develop non-discrimination and anti-harassment policies.

The series is provided by the Department of Children and Families (DCF) Domestic Abuse Program, and presented by Molly Herrmann, statewide training consultant and member of the End Domestic Abuse WI and WI Coalition Against Sexual Assault LGBTQ Committee. Services Act (FVPSA) federal requirements. Webinars 2 and 3 are: Creating a Welcoming and Inclusive Environment and Services for LGBTQ People, and Development and Maintenance of Policies Prohibiting  Discrimination and Harassment of LGBTQ People.

The series offers a wonderful opportunity to reflect on organization practices and culture, and to build bridges between existing knowledge and skills and innovative, emerging practices, while also meeting the DCF training requirement. 

All staff of DCF domestic violence programs receiving FVPSA funding must view each webinar live (February and March 2015) or recorded.  


To view and listen, CLICK HERE. You will be directed to a short survey and the link to the recorded webinar.


When you have completed the recorded webinar, download the certificate below.  It can be completed electronically or by hand and printed. Handouts are also available for download.