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Alice software help

Who to contact for assistance:

  • For individual assistance customizing for grant reporting, entering data, generating reports, or understanding something about Alice, contact Vicki Berenson, End Domestic Abuse Wisconsin (WCADV) Technology Coordinator: (608) 255-0539,
  • For specific grant reporting requirements and deadlines, please contact your grant administrators.

NOTE: Alice is no longer supported by the developer and no longer available for purchase. You can try contacting Mark Shapiro if you have problems and he may respond.

  • If Alice isn't working properly at your agency, or if you need help upgrading, please contact Mark Shapiro, Alice software developer and trainer: 816-756-0070,

Selected Resources

Alice Software Manual for Wisconsin

!BEFORE YOU PRINT: This manual is updated regularly so it may not be advisable to print the whole thing. Also the table of contents is "clickable" and will jump to a section. You may wish to print out only pages you refer to regularly.

Updated 2/1/13 (new appendix, how hotline calls are counted on funder reports).  Updated 1/14/14 (updated service types for SAVS, improved installation/upgrade worksheet) 

Please contact  Vicki, WCADV Technology Coordinator, at 608-255-0539 or by email to suggest changes or additions.

WCADV has recorded several Alice training webinars on data-entry, customization and reporting that you can access if you have a member login (Go to MEMBERS > Alice software help or For Advocates to find the link). Contact Vicki if you need member permission.

Sample collection forms for Alice with SAVS-VOCA-DCF information

These editable forms include all of the information you need to enter information into Alice for DCF, VOCA or SAVS funders. You can adapt these for your agency's use: add other information you need to collect, or remove items that are specific to funding you don't have.

Upgrading Alice: a Demonstration - May 28, 2013

WCADV's Technology Coordinator demonstrates how to install an Alice upgrade in this 19-minute webinar. 

1. Download the upgrade file.
2. Turn off the Alice server (from the icon or from Services).
3. Run the upgrade and copy 4 files to the Alice shared folder (if you have one).
4. Run the Alice Verify utility.
5. Restart the Alice server (from the icon or from Services).

NOTE: Read each Upgrade Notice carefully in the event it includes any special instructions.

View and listen

Alice Webinar: VOCA Troubleshooting - May 22, 2013

14 minutes, recorded 5/22/13

For VOCA funded services:

  • Demonstration of how to enter a hotline call, intake and activity
  • How phone contacts in Activities are counted
  • Set VOCA as default funder for staff, client or service
  • Run the report

View the webinar (computer sound must be on)

NOTE: Entering VOCA as the default funder for a staff person will NOT automatically enter it on the hotline form, only for activities.

Alice Webinar: Customizing for Funders May 2012

Customize Alice software so your data appears correctly on funder reports!

  • Where to find funder requirements in Alice
  • Create and use custom fields
  • Edit drop-down and multiple choice lists
  • Make sure your activities are reported correctly

Watch the recording (computer speakers or headphones necessary):

NOTE that the DCF Report submission procedure has changed as of September 2012. You no longer have to change your proxy.ini file or open a port on your router.

Handouts from Alice webinar: Activities/Services April 2012 may be helpful.

Alice webinar: Activities/Services April 2012

Watch a demo: What makes activities count on reports; Link Service Names to Service Types; Enter activities individually or in batches; Customize Service Names and Service Categories; Look at some Activities reports. About 1 hour.

NOTE: The service names and types used in the webinar are for demonstration purposes only. For accurate reporting of various kinds of services follow the guidelines in the handouts or help documents, or contact your funder.

ALICE webinar: Entering hotline calls, intakes, and activities/services - March 2012

Watch a demo of WCADV's Technology Coordinator entering hotline calls, intakes and activities.

Alice Webinar: Installing Updates - February 2012

Demonstration of how to update Alice. Includes troubleshooting tips.Play the webinar - 15 minutes plus questions.

Download the worksheet to keep track of your update information to make it easier in the future.

Alice Webinar: Getting your SAVS Report from the Alice database

WCADV's Technology Coordinator will demonstrate how to run the SAVS report, enter data and configure Alice so that it will count on the report.   Watch and listen:

Webinar: Alice Basics

WCADV's technology coordinator demonstrates how to get around the Alice software, enter hotline, shelter and client activity records, events, and volunteer activities. Learn some of the settings you might wish to change, how to edit or hide choices in drop-down and multiple choice lists, make fields mandatory or optional, and where to find custom fields. Play recording of August 3, 2010 webinar. [NOTE: Some things may have been slightly revised since this webinar but the basic concepts are the same]Download the outline to follow along:

HMIS Information for DV Advocates and Survivors

From NNEDV: A quick summary for Domestic Violence advocates of the March 2010 HMIS Final Regulations protecting the safety and privacy of victims of domestic violence.

Also Wisconsin ServicePoint policy for non-DV agencies serving domestic abuse clients, and a privacy card survivors can take with them to other agencies.