Resources and Publications

Osnium WS Administrator Training Handouts

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Handouts for Administrator Training

(Don't try to print the Master Services List)

Click here for Administrator Training Recordings (conducted by End Abuse)

Osnium WS Basic User Training Handouts and Documentation

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NOTE: These videos and accompanying outline were created in August 2015 unless otherwise noted. Some may contain outdated or incomplete information - refer to the updated basic user manual at for more up to date instructions.

Flash video format - better resolution:

MP4 Format - the text is not as clear but they are here in case you can't open a flash player video. Also you can right-click on an mp4 and save it to your computer:

The attached training "outline" is 17-pages and will be expanded to be used as a reference manual.


Osnium WS Installation and Remote Access

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Osnium's Installation instructions and links for Wisconsin:

*Osnium can install the WS software for you if you want them to, or you can contact Osnium them for help if you run into issues. (contact information at above link). This is a good use of your support time (you get 8 hrs annually). 

  • Before calling Osnium, be sure you know the administrator login and password for your server or computer (any user with administrative privileges). Without that, they won't be able to do anything.
  • Osnium suggests that if you want to minimize the use of your support time, follow the installation instructions on their Wisconsin installation page and do as much as you can before calling them.

Osnium tech support: 888-676-4861 option 2

​​Remote Access:

If you have outreach offices, it is recommended that you have off-site users log in to a computer that is in the main office connected to the database. Essentially they will be remote-controlling that computer.

There are several ways of doing this, depending on your needs and your agency’s setup. Talk to your IT people/person about what makes the most sense for you:

If you have a Windows server, up to 2 users can remotely connect to the server at one time. You can create accounts on the server that limit what a user can do, so they can’t mess with administrative settings on the server, but can still open the Osnium WS software. Your IT people may need to use one of the logins occasionally for server maintenance so you might have to work out the timing.

You get Remote Desktop licenses to expand the number of simultaneous users that can log in to a Windows server. Assuming your server and internet connection can handle the number of users that log in, remote desktop server licenses are available from TechSoup for $7/user (just a one-time charge).

You can have off-site staff remotely login (using RDP) to an older computer in the main office connected to the network that has the WS software installed. You don’t even need to keep a keyboard, mouse & monitor attached to it. Only one person at a time can remotely connect to a computer, but you can have more than one computer and they don’t need to be powerful.

If you already have a server that allows people to log in to their computers when they are away from the office, you’re already set up. The only caveat is you can’t log in to a computer in the office that someone is currently using.

Additional info from Osnium on scenarios and requirements: The VPN method is no longer recommended as it is prohibitively slow.

Below is an installation worksheet to help you keep track of your installation settings.

Osnium WS Model File Updates

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Scroll down to get the most recent Model File (Wisconsin_2015_11_17.osm)

To replace your Model File (open the zip folder and save the file to your computer):


  • Make sure you have documented any changes you have made to your screen layout that you want to re-do (adding/removing/rearranging list columns, or more advanced customization: changing field labels, hiding fields, hiding tabs, moving things around on your screen).
  • *Replacing your model file will NOT affect any of your data or drop-down options, but it will wipe out any visual changes you may have made. NOTE: Model files do not affect your required fields as we initially thought.
  • TIP: Save screen shots, paste into Word (legal size) and print them out for reerence.


  • Decide which user will get the new Model File first. Must be someone with Administrator (no customization) or Administrator permission. If you will be doing advanced customization after importing the model file, use the Administrator login.
  • You can create a user especially to test new model files if you like, with any Administrator role.


  • Back up your current model file. Go to Tools > Edit Model > Export Model File. Save it somewhere. If necessary, you can import it to get your old screen layout back.
  • Import the new model file (Wisconsin_2015_11_17.osm). Go to Tools > Edit Model > Import Model File. Navigate to where you saved the attachment.
  • Verify that you are OK with the changes.
  • Re-do any screen customizations that you had previously made.
  • TIP: You can have Osnium open for more than one user if it is helpful to look at the old and new layouts on the same computer.

Step 4
(Osnium has somewhat limited instructions in pictures:

  • Distribute the model file to other users: Tools > Edit Model > Distribute Model File.
  • The dropdown at the top of the window should show the user who has the new model file.
  • To distribute the model file to all users, click “Add Users From Roles” and highlight all the roles (Be sure to show the Administrator in the list by unchecking the filter at the bottom of the window: [User] <> Administrator
  • To distribute the model file to just some users, check the boxes next to their names, or select only the Roles that should get this model file.
  • Click “OK.”
  • Each user will have to log out and log back in again to see the changes.

Changes included in this Model File:

Screen Changes:

  • Pregnant field added to Intakes
  • Associated Children/Dependents tab added to abuser screen
  • VOCA Primary Victimization renamed to “VOCA Victimization prior to October 2015”
  • VOCA Secondary Victimizations renamed to “VOCA All Victimizations”
  • Staff/Advocate drop-down lists now have a filter to just show Active users; now you don’t have to delete users when they leave and you’ll have access to all staff for filtering reports. You can easily turn off the filter if you still need to enter data for someone who’s left.
  • Fixed the name of “Primary Referral Source” field in case you want to add it to your Person columns.

New lists (File menu > Lists) that can be used as a quick view, and to filter, count/sum and download:

  • Court Advocacy  - cases and restraining orders
  • Releases of Information
  • Outcomes (could not include client names in the list but you can use it for reporting)
  • Billing Information
Osnium WS Reports for Wisconsin

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NOTE: The reports below are DRAFTS, specifically for the Wisconsin database, but they should work fine. They are more recent than the reports on the Osnium website. Wisconsin users will be notified when the final reports are posted. 



  • Events report (updated 4/20/16) now has a count by zipcode, and the discrepancy between total participants from participant types at the top and at the bottom has been fixed.
  • Volunteer Time report (updated 4/20/16) now calculates the number of volunteer hours and the totals are clarified.
  • Client Activity report (updated 4/20/16) now includes a filter for VOCA Victimizations, has the age of the person in the details, and a few other small glitches are taken care of.

UPDATES COMING but I'm not sure when:

  • Hotline Call report will be modified to incorporate the new fields we are adding.
  • Stays Report will include City, City filter and Zipcode, and a column for age.

Reports to test:

Osnium WS User Manual

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This manual will be continuously updated. Any suggestions welcome.

  • 10/5/2015 clarified Child/Dependent Record section
  • 10/7/2015 added a few minor clarifications
  • 11/2/2015 change to section about modifying list columns
  • 1/27/16 clarified "Group Services" - actually "Grouped Services, added Pivot Tables piece to Lists, more on volunteers who become staff
  • 2/8/2016 updated the "Stays" section
Osnium WS Wisconsin - Customizing

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Planning your Customization - instructions and screenshots

Model File Updates - get the most recent screen layout.


Services and Categories - by funder - see WS_Master_Services_list below. NOTE: fields required by funder are noted in the appropriate sections of the Basic User Manual. Fields agencies can customize are noted in the Administrator Manual.

Osnium WS Wisconsin - Planning your customization

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The database includes what you need for reporting to DCF, SAVS, VOCA, VAWA and HUD. However some things are specific to your program, so you will want to change some drop-down options and required fields.

IMPORTANT: Consult these 2 documents to learn what you can change and what you shouldn't:

WS Field choices for agencies to customize: This is a list of fields where you may wish to change the drop-down or multiple choice options. 

WS Fields required by funders: This is a chart showing which fields are needed for DCF, SAVS, VOCA, HUD, STOP (VAWA) and SASP (VAWA) reports. (Updated 4-6-16 - includes Home Stay for DCF)

How to prepare:

  1. Make a list of all of the fields and options you want to change, so you will be ready to do it fairly quickly when the database arrives.
  2. Make a list of fields that you want required, and also note existing required fields that you want optional.

SCREENSHOTS: (updated July 2015)
****SOME OF THESE HAVE CHANGED - mostly fields and lists added. New screenshots coming at some point.

Use the screenshots as a visual guide. These will print on legal size paper (8-1/2 x 14"). 

Osnium WS Wisconsin Administrator Manual

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This will be continuously updated. Please contact Vicki with corrections! 

Note all the CAUTIONS.

  • For unused Services, a safe approach is to uncheck the "Show in Activity" box and you won't lose the ability to filter by existing entries that use that service.
  • 11/2/2015 modification: list column modifications only apply to current user.
  • 11/18/2015 clarifications about modifying topics and categories
  • 3/14/2016: clarification in sections "Edit Model File" and "Fields to customize for your agency"



Our Family Safety Plan

A tool for advocates doing domestic violence safety planning with survivors and children together.

Power & Control Wheel - Abuse of People with Developmental Disabilities by a Caregiver

A power and control wheel specifically designed with people with developmental disabilities in mind. The wheel lists many abusive behaviors as well as positive behaviors shown by caregivers. 

Priorities for Improving the Health Care Response to Violence & Abuse

Published by Futures Without Violence (

Privacy Considerations When Posting Content Online

For those who want to be more protective of their online information -  some questions to consider when posting content online.

Quiz for Health Care Providers

Short quiz for health care providers to aid in understanding their role in screening and responding to cases of suspected domestic violence in a victim-centered manner.

Refugee Family Strengthening Programs

Refugee Family Strengthening Programs (RFSPs), located throughout WI, address specific needs of Hmong survivors. Sojourner Family Peace Center (Milwaukee) has a Russian-speaking advocate. In addition to serving Hmong survivors, Freedom Inc. (Madison) has a Khmer (Cambodian)-speaking advocate. 

Below is a printable list of RFSPs.

Register for Teen Summit - oops, wrong page!
Relocation TESS Talk 3-10-2014 materials
Report on the Effectiveness of Wisconsin Domestic Violence Victim Services
Restraining Orders in 2014: Current and Pending Changes ppt handouts

These powerpoint handouts are for registrants of the webinar "Restraining Orders in 2014: Current and Pending Changes" which will take place May 12, 2014, from 1-2 PM.  Information pertaining to restraining orders in Wisconsin changes from year to year.  Therefore, it is likely that the information contained in this handout will become out of date.  Please note the date of the presentation and consult End Domestic Abuse WI for updates as needed. 

Safety Planning

Choose the suggestions that make the most sense for you and your set of circumstances: Safety During an Explosive Incident, Preparing to Leave, After Leaving, If You Have Children, Safety & Emotional Health, General Safety Tips

Safety Planning for Survivors: Considerations Regarding Children

Safety planning considerations for domestic violence survivors with children.

Safety Planning: A guide for individuals with cognitive disabilities

This guide offers suggestions to caring individuals willing to help persons with cognitive disabilities who are being abused. Persons with cognitive disabilities may not recognize that they are being abused, or are afraid to tell anyone. This booklet guides individuals to create a safety plan with the cognitively disabled person that fits his or her specific needs depending on their level of functioning. 

Sample Document Destruction Policy
Send a Father's Day Card

Print and send this card to tell your father, a father-figure or an important male role-model in your life, what an important role he played in your life and that you sent a gift in his honor to help end domestic abuse.

Sheltering Animals & Families Together

Allie Philips is an attorney who has dedicated her career to helping victims of crime. She is an author and consultant who launched the Sheltering Animals & Families Together Program in 2008, originially called the PAWS Program. More information and resources can be found at:

Statewide Directors Meeting - September 10 & 11, 2014 - Handouts

The following handouts from the meeting and individual presentations can be printed or saved to your files.

Survivors and Leaders Say Domestic Violence Major Issue for State Economy, Budget
Tax Protections for Domestic Abuse Survivors Slides (handouts)

Tax Protections for Domestic Abuse Survivors Slides (handouts)

Helpful Links (handout)

from Mondays with Morgan webinar on February 10, 2014


Tech-Savvy Teens

Choose who gets to see your information. ESCOGE QUIÉN PUEDA VER TU INFORMACIÓN

Teen Dating Abuse Safety Plan

A teen safety plan with two sections: One for teens in abusive relationships, and another for teens who are considering breaking up with an abusive partner.