Administrative & Operations Assistant

Primary responsibilities

Administrative and Operations Support:

• Provide End Abuse Board support including, but not limited to: assistance with board meeting materials preparation, elections, correspondence, and meeting space needs.
• Maintain office equipment and relationships with appropriate vendors.
• Maintain (track, order, distribute) office and kitchen supplies
• Train/support staff on use of office equipment.

Receptionist Duties:

• Answer incoming calls and direct them to appropriate staff.
• Greet and announce visitors.
• Open and distribute daily mail into staff mailboxes.
• Stamp and record all incoming receipts and checks.
• Check main office voice mail and distribute messages
• Review End Abuse email inbox and forward technical assistance messages and items of interest.
• Maintain front of office in neat and orderly fashion.

End Abuse Administrative Support and Assistance:

• Assist with END ABUSE website and social media updates.
• Assist with copying and assembling of materials for mailings and trainings.
• Make listserv updates as necessary (Directors/Networking).
• Arrange for space, food and hotel accommodations for staff development, board and office meetings.
• Assist Director of Development with administrative tasks, as requested.
• Assist Finance Department with administrative tasks, as requested.

National Clearinghouse on Abuse in Later Life (NCALL) Administrative Support:

• Assist NCALL staff in preparing for grant-related events, site visits and trainings, including collecting registration and event evaluation information, preparing, reviewing, printing, copying, and shipping event-related materials, scheduling event-related conference calls, webinars, and event meetings, arranging staff and consultant travel and lodging, and supporting event closeout processes.
• Monitor NCALL’s general email inbox and direct technical assistance requests to appropriate NCALL staff.
• Assist with updating and maintaining various NCALL administrative files.
• Complete and submit technical assistance data, timesheets, expense reports, and other documents in a timely manner.
• Assist with NCALL’s Outlook contact list, NCALL’s database, and video library management.

Assist NCALL Director and Associate Director with administrative tasks as requested

Leadership Role:

This role requires leadership in the development and maintenance of systems and processes that help keep the organization running smoothly. It requires the ability to think beyond the day-to-day, and to propose solutions that will allow End Abuse to improve services to members.  It also provides the opportunity to enhance the online resources we provide advocates across the state of Wisconsin.