Case Management Services Manager

Application deadline: February 5, 2021

Employer: DAIS - Domestic Abuse Intervention Services

Location: 2102 Fordem Avenue, Madison, WI

Looking to make an impact in the lives of domestic violence survivors and our community?  In addition to providing direct services to our clients through comprehensive, trauma-informed care, the Case Management Services Manager will provide supervision, support and leadership to the Case Management team as we continue to improve the ways in which we best serve our clients and community.  If you are a positive, energetic and effective leader, we want to hear from you.

Primary responsibilities


DAIS is seeking an energetic and passionate individual to lead our Case Management Services. The Case Management Services Manager ensures that effective and responsive case management services are available and provided to victims of domestic violence and develops and implements programming that holistically supports individualized client service needs and goals, including safety planning, emotional support, resource navigation, housing advocacy, community resource referrals and support groups. This position requires provision of direct service, program coordination, community outreach and strong supervisory skills and has scheduled daytime hours though some evenings and weekends will be necessary depending on the needs of the programs.


Duties & Responsibilities:

  • Program Management
  • Cultivates and models a trauma-informed delivery of service that is rooted in empowerment advocacy.
  • Ensures coordination of services with all DAIS client services.
  • Develops and maintains monthly Case Management and Support Group program schedules.
  • Ensures appropriate data collection and entry and prepares reporting data.
  • Provides community education and training to other service providers and community groups in collaboration with other DAIS staff members.
  • Conducts strategic outreach efforts to build and steward relationships with other Dane County service providers
  • Provide supervision for Case Management staff and foster a productive work environment
    • Provides weekly reflective supervision to individuals and case management team.
    • Interviews, selects and schedules Support Group Advocates. Collaborates with designated staff on recruitment needs.
    • Develops and implements program-specific new advocate training and orientation materials for Support Group program.
    • Ensures timely and accurate time reporting; verifies grant related activities are tracked and recorded appropriately.
  • Oversee and engage in direct service and support
  • Provides direction and support to program staff on client and program related issues
  • Provides trauma-informed direct services including identification of individual client goals, support, advocacy, crisis intervention, safety planning, parenting support, information, housing advocacy and referrals.
  • Provides direct service to callers as a member of the Help Line and Help Line back-up (HLBU) team for the DAIS Help Line
  • Advance the work of the agency in a manner consistent with the organization’s values.
  • Adhere to agency policies and work rules
  • Advance knowledge and attending trainings as assigned.
  • Provide cross-departmental/functional support and services as needed
  • Promote an atmosphere of extraordinary customer services.

Other duties as assigned.



  • A four-year college or university degree in social work, human services, criminal justice, or relevant field is preferred though relevant work experience may be considered in lieu of a degree.
  • Minimum of four years of experience managing program resources, supervising staff, mentoring and coaching for success and support to direct service staff, volunteers, and/or student interns.
  • Knowledge of domestic violence issues and related content areas (i.e. mental health, AODA, Family Systems) is strongly preferred.
  • Experience working with trauma survivors and individuals and families from diverse backgrounds preferred.
  • Excellent organizational, written and verbal communication, and computer skills (including Microsoft Office) required.
  • Proven track record in program management.
  • Knowledge of community resources in Dane County.
  • Bilingual (English/Spanish) preferred.
  • Authorized to work in the United States without sponsorship.

Application instructions

To apply:  The following application materials will be needed for consideration:

  • Current resume, cover letter, DAIS Employment Application (downloaded from the DAIS website)
  • Applications will be accepted until the position is filled.

Applications submitted without a cover letter and resume will NOT be considered.  Completed applications may be submitted via email as an attachment to:

DAIS is an equal opportunity/affirmative action employer. Persons of color and LGBTQIA+ individuals encouraged to apply.

Application deadline: February 5, 2021

Apply now

To apply, please follow the instructions in the posting above.

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