Crisis Advocate (3rd Shift) (Full-time, Part-time & Fill-In options)

Application deadline: February 28, 2022

Employer: Friends, Inc.

Location: West Bend, WI

Primary responsibilities

Crisis Advocate Essential Functions:
• Provides trauma-informed care practices into service provision for all clients
• Answers crisis line, provides referrals, and completes database entry
• Complete intake and discharge paperwork with shelter residents.
• Provides advocacy to clients and offers support to their case plan.
• Maintain accurate database records for all hotline call and client interactions. May also
include data from weekday shifts
• Supports case management plan by offering advocacy and resources, and acts as a mentor
to families in shelter with everyday life skills. (Ex. parenting, nutrition, daily routine,
cleaning, organizing, etc…)
• Facilitate evening house meetings on Wednesday and Sunday
• Complete security walk and checklist every shift
• Supports the shelter environment by assisting with general household organization and
cleaning. Including; stores and organizes donated items, cleans spaces and stocks
supplies throughout facility (shelter, restrooms, storage areas and general office area)
• Complete Daily Shift assignments which could include clerical projects, mailings,
copying, etc…
• Provide verbal update to Supervisor or Advocate in Supervisor’s absence at the end of
each shift
• Attends monthly all staff meeting, monthly shelter team meeting, and updates with
Shelter Manager/Supervisor
• Supports and attends all FRIENDS special events and functions.
• Represents FRIENDS in a positive manner.
• Other duties as assigned.
Additional Info:
Position is primarily 3rd shift. 8pm – 8am and requires overnight, weekend, and holiday hours.
Shifts are awake – no sleeping is permitted – and only one staff is present during shifts.


Minimum Knowledge, Skills and Abilities Required:
· Requires high school diploma or HSED.
· Willing to train. Prefer knowledge of domestic violence, sexual assault, crisis intervention, and
the trauma-informed service provision framework.
· Excellent communication skills; cultural competence and the ability to interact with diverse
populations. Ability to maintain the highest level of confidentiality.
· Strong self-motivation and organizational skills to manage a variety of diversified tasks in a
timely manner.
· Ability to work flexible hours.

Application instructions

The following initial application materials are needed for consideration:

  • Resume
  • Cover letter
  • Indicate which level you are applying for: Full time, Part time, Fill-In (on-call/as needed)

Incomplete applications, or applications submitted without a cover letter and resume will NOT be considered.

Completed applications may be submitted to -OR_ via email to:

Applications will be accepted until this position has been filled or the application deadline has passed.

Application deadline: February 28, 2022

Sorry, we are no longer accepting applications for this position.

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