Crisis Advocate

Application deadline: August 31, 2020

Employer: New Horizons Shelter & Outreach Centers

Location: La Crosse, WI 54601


Application, detailed job description, closing dates can be obtained by visiting our website at:

Individuals of color from systematically oppressed populations and bilingual/multi-cultural individuals are strongly encouraged to apply.

Job Type: Part-time

Salary: $12.50 /hour


Primary responsibilities

The Crisis Advocate is responsible for the daily function of a safe and secure home like environment within the shelter and simultaneously responsible for managing crisis situations related to the 24 hour crisis line and communal living shelter life.

Responsibilities include; but not limited to:

  • Must have a valid driver’s license and reliable insured transportation
  • Providing crisis and supportive counseling, advocacy, options, information and referral for shelter clients, non-shelter clients, as well as clients calling the crisis line.
  • Advocating for clients within our agency and with other agency systems
  • Implementing rights and responsibilities with in Shelter
  • Assisting clients with developing safety plans
  • Facilitating of support groups
  • Ability to handle multiple contingencies simultaneously, pay close attention to detail, have critical problem solving skills, think strategically and work as a member of the team
  • Outreaching to and networking with other community agencies
  • Public education and speaking as needed/requested
  • Completing appropriate record keeping (Osnium Program and client files)
  • Maintaining a positive work atmosphere by acting and communicating in a manner so that you get along with clients, co-workers and management.
  • Other duties as assigned by supervisor

Agency responsibilities



New Horizons Shelter and Outreach Centers is the only shelter within a 65-mile radius of the City of La Crosse. It’s a shelter for individuals and families who have experienced domestic and sexual abuse, was organized in 1978 through the cooperative efforts of an informal group of citizens in the La Crosse area who recognized the need for services to victims of domestic abuse. The organization and mission has grown substantially since that time, now reaching out to victims of sexual abuse, human-trafficking, and more. New Horizons is on the front lines advocating for and helping victims with many issues that some people may think do not exist in our community. August of 2018 marked 40 years of serving the community!

New Horizons provides shelter and services to a seven county (population 238,236) area in Wisconsin and Minnesota.

New Horizons Shelter is staffed 24 hours a day, 7 days a week, 365 days a year to provide emergency shelter and food to victims of domestic violence and their children.

The shelter’s Crisis Advocates provide support and advocacy for victims and children through their shelter stay. Often, when victims come into shelter, they are forced to flee their homes quickly and under great stress, leaving most of their belongings. Through community donations, New Horizons is able to provide families with clothing and personal care items.

In addition to providing the essentials of food and shelter to ensure the physical safety of individuals and families who have experienced abuse, New Horizons conducts various programs and services, all of which are confidential and complimentary.

  • 24 Hour Crisis Line
  • Outreach Centerslocated in the City of La Crosse and the Town of Whitehall.
  • Support Groupsproviding a forum for victims with similar challenges to come together for sharing coping strategies, to feel more empowered, and provide a sense of community.
  • Resource Advocacyhelping victims navigate programs to establish a foundation for a fresh start and supporting them in their healing process.
  • Legal Advocacywe have staff who assist with restraining orders, and are knowledgeable on divorce and custody issues.
  • Trauma Counselingwe have a licensed therapist on staff that assists individuals and families who are experiencing abuse.
  • Youth & Family Advocacyproviding supports to children whose parent has been a victim of abuse, and working to bring a sense of balance back to families. Also helping teens and youth who find themselves in unhealthy, abusive, and even physically violent relationships.
  • Diversity Advocacyreaching out to marginalized populations to provide assistance and support.
  • Anti-Human Traffickingproviding assistance and support for sex and labor trafficking victims.
  • Community Education and Awarenessworking to stop domestic and sexual abuse before it starts and provide information to those who are already experiencing it.

Additionally as part of the above services and supports, New Horizons also works hand in hand with the law enforcement on a joint program called DART (Domestic Abuse Reduction Team). DART is a specialized enforcement unit of the La Crosse Police Department, along with other law enforcement agencies that work with New Horizons to prevent repeat episodes of domestic violence in families that are at risk. DART pairs up police officers with victim advocates from New Horizons who visit victims to offer resource information and support. Together the team works to reduce domestic violence through a united effort with the goal of making La Crosse a safer place for families and officers.

In working with victims of domestic or sexual abuse, New Horizons advocates also help victims with Safety Planning. Simply put, Safety Planning is developing a quick plan of action for help and escape in time of danger for the victim. New Horizons often provides recycled cellphones that can only dial 911 which victims keep charged and hidden in a safe place.

Application instructions

The following application materials are needed for consideration:

  • Completed employment application
  • Resume
  • Cover letter addressed to New Horizons Shelter & Outreach Centers

Incomplete applications, or applications submitted without a cover letter and resume will NOT be considered.

Completed applications may be submitted via email as an attachment to:, or by U.S. Mail to New Horizons Shelter & Outreach Centers, Attn: Amanda Patton, 1223 Main St La Crosse, WI 54601.

Applications will be accepted until this position has been filled or the application deadline has passed.

Application deadline: August 31, 2020

Apply now

To apply, please follow the instructions in the posting above.

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