Crisis Intervention Manager

Application deadline: October 3, 2020

Employer: DAIS - Domestic Abuse Intervention Services

Location: 2102 Fordem Avenue, Madison, WI

Are you a passionate, supportive, and resourceful leader looking to change lives? We are looking for someone to ensure our client intake services effectively support the wide variety of challenges that victims of domestic violence are facing when they contact us. In addition to providing support, resources and safety planning to our clients, our Crisis Intervention Manager will also provide leadership, training and guidance to our staff and volunteers responding to calls to our help line, assisting clients through our walk-in service and reaching out to clients through our law enforcement referral program. Become a lifeline and apply today!


Full-time, Exempt

Minimum $47,600/annual, Depending on Qualifications

Primary responsibilities

Duties & Responsibilities:

  • Program Management
  • Cultivates and models a trauma-informed delivery of service that is rooted in empowerment advocacy.
  • Ensures effective Help Line program scheduling, back-up support, phone system management and data collection and reporting.
  • Establishes staffing and procedures that ensure effective crisis response to clients and referrals through the LEAP program.
  • Maintains and develops new partnerships with community and law enforcement partners.
  • Participates in DAIS service delivery management team meetings to promote cooperation and commitment to achieve goals and objectives.
  • Provide supervision to staff and volunteers to foster a productive work environment
    • Provides weekly reflective supervision to individuals and the crisis intervention team.
    • Interviews, selects and schedules Crisis Intervention staff and Help Line Volunteers Collaborates with designated staff on recruitment needs.
    • Ensures effective training for all staff and volunteers covering Help Line and other point of entry services.
    • Develops and implements program-specific new advocate training and orientation materials as requested.
    • Ensures timely and accurate time reporting; verifies grant related activities are tracked and recorded appropriately.
  • Oversee and engage in direct service and support
  • Provides trauma-informed direct services to clients utilizing intake services, including the provision of support, advocacy, crisis intervention, safety planning, parenting support, information and referrals.
  • Responds to LEAP referrals in accordance with program protocols for victim referrals.
  • Provides community education and training to other service providers and community groups in collaboration with other DAIS staff members.
  • Advance the work of the agency in a manner consistent with the organization’s values.
  • Adhere to agency policies and work rules
  • Advance knowledge and attending trainings as assigned.
  • Provide cross-departmental/functional support and services as needed
  • Promote an atmosphere of extraordinary customer services.

Other duties as assigned.



Benefits include medical, dental and vision coverage options, life insurance, short-term disability insurance, long-term disability insurance, option to participate in 401(k) plan, and generous paid time off.


  • A four-year college or university degree in social work, human services, criminal justice, or relevant field is preferred though relevant work experience may be considered in lieu of a degree.
  • Minimum of four years of experience managing program resources, supervising staff, mentoring and coaching for success and support to direct service staff, volunteers, and/or student interns.
  • Knowledge of domestic violence issues and related content areas (i.e. mental health, AODA, Family Systems) is strongly preferred.
  • Experience working with individuals and families from diverse backgrounds preferred.
  • Excellent organizational, written and verbal communication, an attention to detail, and computer skills (including Microsoft Office) required.
  • Proven track record in program management.
  • Knowledge of community resources in Dane County.
  • Bilingual (English/Spanish or English/Hmong) preferred.
  • Authorized to work in the United States without sponsorship.


Agency responsibilities

Work Environment & Physical Demands:

  • Work is primarily performed in a office setting.
  • Ability to use standard office equipment such as computers, phones, printers, copiers, scanners, and filing devices.
  • Occasionally requires the ability to sit or stand for extended periods of time, or to move about and position self efficiently.
  • Ability to concentrate and remain focused in a collaborative shared work environment.
  • Ability to adjust vision and focus to record data, review materials, and create documents.
  • Occasionally requires the ability to move or transport supplies or equipment weighing up to 50 pounds unassisted.

Application instructions

The following application materials are needed for consideration:

  • Completed employment application – found on our website
  • Resume
  • Cover letter addressed to DAIS Human Resources

Incomplete applications, or applications submitted without a cover letter and resume will NOT be considered.

Completed applications may be submitted via email as an attachment to:, or by U.S. Mail to DAIS, Attn: Human Resources, 2102 Fordem Ave., Madison, WI 53704.

Applications will be accepted until this position has been filled or the application deadline has passed.

Application deadline: October 3, 2020

Apply now

To apply, please follow the instructions in the posting above.

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