Domestic Abuse Crisis Intervention Coordinator

Application deadline: September 11, 2019

Employer: DAIS - Domestic Abuse Intervention Services

Location: 2102 Fordem Ave, Madison, WI

Primary responsibilities

The Crisis Intervention Coordinator cultivates and models trauma-informed service delivery to victims of domestic violence that is rooted in empowerment advocacy. This position is responsible for coordinating the 24/7 Help Line, walk-in services, and specific partnership programs that serve as direct entry points into DAIS for victims of domestic violence who are seeking support, resources, and safety planning. The position is scheduled for standard daytime hours, though some evenings and weekends are necessary depending upon the needs of the programs.

Program Coordination
o Collaborate across functions to innovate service delivery and provide effective community-based support services
o Update and maintain crisis intervention protocols and procedure manuals; uphold accountability for adherence
o Identify, cultivate, and steward partnerships with external groups (e.g., law enforcement) to enhance service delivery.
o Ensure appropriate data collection and data entry is completed; provide information as requested by departments.

o Attend to recruitment, onboarding, and performance management of staff and volunteers.
o Provide leadership, coaching, supervision, and support to staff and volunteers.
o Ensures continuous coverage for crisis intervention programs during all shifts.

Direct Service
o Provide trauma-informed direct services to victims of domestic violence and their children, including support, advocacy, crisis intervention, safety planning, parenting support, information, and referrals.
o Contact victims of domestic violence by phone in accordance with protocol for victim referrals for the Law Enforcement Advocate Partnership (LEAP) program.
o Conduct service assessments to determine eligibility for services; consult with Case Managers as needed.

Benefits include medical and dental coverage, vision coverage options, life insurance, short‐term disability insurance, long‐term disability insurance, option to participate in a 401(k) plan, and generous paid time off.

Full-time, Exempt. Minimum salary of $36,000, negotiable based upon experience and qualifications.




• A four-year college or university degree is preferred though relevant work experience may be considered in lieu of a degree.
• Minimum of three years of experience providing supervision and support to staff, volunteers, and/or student interns.
• Experience working with victims of trauma and their children, preferably from diverse backgrounds.
• Bilingual (English/Spanish or English/Hmong) preferred.
• Proven track record in program coordination and knowledge of community resources in Dane County.
• Excellent written and verbal communication skills, attention to detail, and experience with Microsoft Office.
• Authorized to work in the United States without sponsorship.

Application instructions

Interested individual applicants only please; DAIS prefers not to be contacted by third party staffing agencies.

The following application materials will be needed for consideration:
• Current resume, cover letter, and three professional references (preferably including one supervisor).
• A completed affirmation of employment interest and information (form can be downloaded from the DAIS website).

Applications will be accepted until the position is filled; apply by September 11 for ensured consideration.

Applications submitted without a cover letter and resume will NOT be considered.
Completed applications may be submitted via email (preferred) as an attachment to:, or by U.S. Mail to DAIS, Attn: Human Resources, 2102 Fordem Ave., Madison, WI 53704.

Application deadline: September 11, 2019

Sorry, we are no longer accepting applications for this position.

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