The Engagement and Services Director provides leadership and supervision to a dynamic team whose primary purpose is to engage and provide services to domestic abuse programs throughout the State of Wisconsin. They are also responsible for providing training and technical assistance and consultation to programs regarding systems, policy and services. This position supervises the Engagement & Services Team, currently comprised of the Education & Training Coordinator, the Housing Initiatives Coordinator, the Program Capacity & Support Coordinator, and the Systems Change Coordinator. The number of staff this position supervises could change in the future.
Engagement & Services Director 
Application deadline: December 31, 2023
Employer: End Domestic Abuse Wisconsin
Location: Wisconsin based position - remote/hybrid
Primary responsibilities
Development and Capacity Enhancement of Victim Advocacy Services
Support development and implementation of a sustainable system of creative and supportive advocacy services through technical assistance, assessment, education/training, mentoring, networking and resource materials development. Promote services that are culturally competent/relevant and reflective of the diversity of domestic violence victims and including all non-dominant Wisconsin populations. Incorporate within this work a trauma-informed approach and philosophy.
- Provide ongoing technical assistance, training and mentoring throughout Wisconsin addressing the needs of service providers and diverse communities.
- Capacity building and leadership development focusing on building stable and sustainable domestic violence programs.
- Collaboration with Wisconsin and national groups to support domestic violence programs in creating and incorporating trauma informed approaches throughout their organizations, including vicarious and historical trauma.
- Create inclusive and comprehensive technical assistance addressing and promoting family centered services to support effective children and youth programming.
- Provide TA and support to new directors and advocates.
- Support member programs and communities to develop evaluative tools to conform with evidence-based practices to develop practice-based evidence.
- Support domestic violence program effectiveness with local coordinated community response efforts.
- In collaboration with the Associate Director, provide leadership and manage the advocacy related technical assistance services to member programs; make decisions; solve problems; develop procedures; develop records/files; conduct meetings; represent End Domestic Abuse WI at internal and external meetings.
- Increase the participation of survivors and advocates from underrepresented and/or underserved communities in social change and advocacy efforts through working with local programs and communities to explore and create avenues of engagement for them.
- In collaboration with End Abuse staff, coordinate and provide training on advocacy-related topics as requested.
Policy and Systems Work
- In collaboration with the Public Policy Director and other staff, act as an effective public policy advocate for survivors of domestic abuse in Wisconsin.
- Organize End Abuse’s member programs and other concerned individuals and organizations to achieve End Domestic Abuse Wisconsin’s public policy goals.
- Local Systems Advocacy:
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- Work with End Abuse programs and other community partners to effect systems change work.
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- Support CCR and MDT efforts.
Other Responsibilities
- Track and submit required technical assistance and training data; assist with compiling and submitting grant reports to project funder(s) and enter required data into Osnium.
- Provide general technical assistance coverage.
- Support the Program Capacity & Support Coordinator in their work with NDU, attend NDU, and other scheduled trainings as necessary, and be the backup for this role and lead support as needed.
- Attend the HR Supervisory meetings and provide support and strategic vision to the organization.
TEAM LEADERSHIP RESPONSIBILITES
The Director of Engagement and Services plays an important leadership role at End Domestic Abuse Wisconsin as a team leader, a leader within the larger organization and as a supervisor of coworkers.
Team Leadership Responsibilities
- Support the leadership and development of all staff.
- Support regular team meetings focusing on collaboration and coordination among team members and other teams within the organization.
- Promote shared leadership and internal team cohesion and coordination.
- Work with the team to develop strategies and objectives that are consistent with and support End Abuse’s Strategic Plan, mission, vision and values.
- Ensure that grant deliverables are met.
Organizational Leadership Responsibilities
- Participate in leadership meetings, bringing the thoughts, ideas and concerns of the team to the meetings.
- In collaboration with the Associate Director (AD), continue to refine and improve processes for staff input and consensus around grant deliverables that fund the work of multiple teams.
- Work with Finance, Grants and the AD on the renewal of grants that fund team-specific work (i.e., that do not involve the programmatic work of other teams).
- Meet with the Prevention & Outreach Director on a regular basis to improve coalition processes, including processes for data collection, reflection and evaluation, communication and collaboration.
Supervisory Responsibilities
- Through intentional listening and coaching, help instill a culture of staff empowerment, giving team members the flexibility and freedom to do their best work.
- Meet with team members for one-on-one meetings on a regular basis. One-on-one meetings focus on things such as annual work planning, professional development, consistent performance evaluation and feedback, and coaching.
- Approve timesheets and expense reports for staff, ensuring congruence with grant funding and End Abuse personnel and finance policies.
- Approve requests for vacation, personal time, sick time, etc.
- With the support of the HR Manager, fill vacant positions on the team. Tasks include selecting the hiring committee, developing interview questions, and revising the job description in ways consistent with team input, grant funding, and End Abuse priorities as reflected in the strategic plan and needs identified through End Abuse reflection processes.
Qualifications
- Minimum of 2 to 3 years of experience in direct supervision of staff.
- Commitment to End Abuse’s mission, vision and values.
- Commitment and ability to support the work of team members through listening, coaching, empowerment, shared leadership, consensus-building and group problem solving.
- Ability to balance the short-term, medium-term and long-term needs of End Abuse and the movement to end gender violence and oppression.
- Strong communication and teamwork skills.
- Dedicated, energetic and detail-oriented; thrives in a dynamic work environment.
- Strong team building and leadership skills to effectively manage End Abuse activities through vision, strategic planning and expertise.
- Exceptional interpersonal skills to elicit commitment to and advancement of End Abuse’s mission and vision.
- Valid driver’s license, insurance and access to a safe, reliable, private vehicle.
- Direct service experience in the movement is desired but not required for this position.
- Minimum of 2 to 3 years of grant and administration of grants, and budgeting sought but not a requirement for this role.
Work Conditions/Environment and Physical Demands
- Work is primarily performed in an office setting and requires the ability to stand or sit for extended periods of time.
- Work requires the ability to communicate orally in person or through electronic means, to drive on occasion, to read and discern documents, and type.
- Must possess the emotional and physical stamina to deal with a variety of stressful situations, such as responding to complaints, handling difficult internal and external interactions, effectively working long, and at times, odd hours, maintaining a restorative nature and sense of humor throughout.
This is a permanent full-time Wisconsin based remote position. The salary range for this position is $68,000 to $72,000 annually commensurate with experience. Benefits include health insurance, dental insurance, vision, life insurance, short-term and long-term disability coverage, an employee assistance program, a sabbatical program and generous paid vacation, holidays, and sick leave.
End Abuse honors the dignity and welfare of all its staff and supports a healthy work-life balance.
Agency responsibilities
It is the responsibility of every END ABUSE employee to uphold the mission and vision of this agency. END ABUSE works to advance the principle that all people have the right to a life free of oppression and violence. We work to foster change in our economic, social and political systems and bring leadership expertise and best practices to Wisconsin domestic abuse programs and communities engaged in ending domestic violence. All employees of End Abuse are expected to engage in regular participation in End Abuse activities such as campaigns, awareness activities, training, and other events, such as the Teen Summit and five-year conference. This could include, but is not limited to, sharing information with networks, staffing events, assisting in planning or other logistics, outreach to supporters and/or donors as needed.
It is also an expectation that on the individual level, all staff members will work to further their personal capacity to foster an environment of cultural inclusivity and sensitivity that is the foundation for all our work.
This description is intended to indicate the kinds of duties and levels of work difficulty that will be required and should not be construed as specifying or defining all the duties and responsibilities of a particular position.
Application instructions
If you wish to apply for this position, please submit a complete application package, including:
- A current resume;
- A one-page cover letter;
- A one-page, double spaced essay describing your understanding of the landscape of domestic violence in the state of WI, and/or how coalition work contributes to the movement.
- End Abuse Employment Application form (signed)
This position is open until filled. We will begin first round interviews the week of October 16th, to be considered for first round please submit your entire application by noon on October 13, 2023.
Send your completed application package by email to: apply@endabusewi.org
End Domestic Abuse Wisconsin is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to arrest or conviction, race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, citizenship, disability, or veteran status. We encourage applicants with disabilities who may need an accommodation in the application process to contact the HR Manager, Angie Trudell Vasquez, at angietv@endabusewi.org or by calling 608-255-0539 x 303.
Application deadline: December 31, 2023
Sorry, we are no longer accepting applications for this position.