Healing Focused Care Facilitator

Primary responsibilities

Multiple positions available.
• Full-time Employee with primary responsibilities for serving people within Milwaukee County
• Limited Term Employee with primary responsibilities for serving people within select neighborhoods in the city of Milwaukee (12 months; could be extended depending upon mutual fit, ongoing program needs and program funding)
• Full-time Employee with primary responsibilities for serving people throughout the state of WI

Core Job Functions:

• Co-facilitate group trauma resolution work by implementing the Alma Center’s Journey Toward Legacy curriculum as it is designed. Full-time responsibilities will include up to 10 classes per week, 2 hours each session. Groups will be offered in person and via Zoom.
• Conduct one-on-one introductory sessions providing opportunity and space for people to share their personal story, gain an experience of someone seeing their Authentic Self, and explore together what happened to them. Full-time responsibilities will include up to 5 introductory sessions per week, approximately 2 hours each session. Introductory sessions will be offered in person and via Zoom.
• Provide as-needed one-on-one coaching, support, internal and external referrals to appropriate social services to assist participants’ healing journey, personal stability and thriving.
• Conduct client and program evaluation assessments as per evaluation design, including standardized implementation of pre- and post-test assessments and session-based feedback.
• Record and maintain accurate and complete information in client management database (e.g., scheduling, client & referral contact, outcome of appointments, attendance and participation in class sessions).
• Provide thorough and clear communication in a timely fashion, both verbally and in writing, to forge productive, accountable and professional relationships with referral sources, such as the District Attorney’s Office, Domestic Violence Court Judges, probation agents, police, Child Protective Services, private attorneys, domestic violence service agencies, family members, program participants, and other team members.
• Perform administrative responsibilities as assigned, and as necessary, to ensure successful operation of program, and work with team continuously to improve and create further efficiencies in operations.
• Practice compassionate accountability by actualizing conscious choice, setting clear expectations, supporting people to achieve expectations, understanding the journey is not linear, allowing the flow of natural consequence positive or negative, and holding an open space for the journey to continue.
• Build honest, authentic, and trusting relationships with co-facilitator and other team members to continue to learn and grow together, hold each other accountable, and advance the culture of Healing Focused Care and vision of the Alma Center.
• Be on time, prepared, fully present without distraction, and open to learning for all meetings, classes, appointments and required activities.
• Be willing and open to filling in for other staff members when necessary, and for taking on new and other responsibilities when identified, necessary, prioritized or deemed essential

Depending upon specific position, job responsibilities may also include:

• Answer calls and chat messages that come into the Alma Center’s helpline services to support callers who want to make changes to their own behavior patterns.
• Facilitate individual one-on-one trauma resolution sessions utilizing the skills and practices acquired through Alma Center HFC training. Individual work will be offered in person and via Zoom.
• Conduct community-based outreach through activities such as home visits, neighborhood canvassing and leafletting, attending community meetings and gatherings, and providing community-based informational sessions.