Lifespan Services Coordinator (LTE)
Application deadline: June 1, 2023
Employer: End Domestic Abuse Wisconsin - The ASHA Project
Location: Milwaukee, WI
SUMMARY: The Lifespan Services Coordinator (LSC) reports to the Director of Victim Services. This position is responsible for providing crisis intervention and direct case management in a culturally responsive, trauma informed manner to particularly African American women and men who are primarily ages 50 and up. Along with crisis intervention and case management, the LSC provides advocacy and follow up support for survivors of domestic/family/sexual abuse in the City/County of Milwaukee. The LSC provides comprehensive services for survivors in partnership with community-based agencies serving Black elders as well as criminal justice and family court partners. This position operates from The Asha Project location in MKE. Direct services are provided with survivors across the lifespan impacted by domestic violence, intimate partner violence, sexual assault, and sex trafficking.
The LSC coordinates community resources for survivors, and makes appropriate referrals based on the supportive, cooperative partnership established with the participant to assist them on their journey to safety, stability, health, and healing. The LSC is supported by and is part of a team with Asha personnel including victim advocates, Housing project and others across the Asha Project. The LSC must have or work actively to develop a comprehensive understanding of elder abuse, and the dynamics of domestic and sexual violence (SV) and sex trafficking (ST) and must build a working understanding and appreciation of Asha’s holistic model of service that is trauma-informed and culturally responsive to African American populations. The LSC is required to conduct client intakes and assist in the monthly and annual generation and submission of reports as required by program and funding sources and is responsible for ensuring all client information is regularly entered in the Osnium database. This position will from time-to-time provide staffing for community events – sharing information on older abuse survivors and other Asha services. Overall, this position ensures that victim safety is paramount.
SCHEDULE. Must have the ability to work flexible hours that may include (from time-to-time) some evenings and weekend hours understanding there may be emergency situations that arise with enrolled clients on holidays and weekends. Some travel will be required. This position requires good documentation skills; further, this position will work directly with Elder abuse victims experiencing domestic and family abuse from diverse backgrounds; however, the majority may be African American. This position requires good communication, active listening skills and the ability to work as a “Team Member”. Requires “Flexibility” and will provide direct support services to elder abuse victims at Asha’s community-based location or at other locations within the community itself. This position will ensure that victims receive compassionate, caring, crisis intervention including Safety Planning, (Military Screen if relevant), Individual counseling, accompaniment, and systems advocacy as well as referrals and follow-up.
The LSC position is a 30-hour a week LTE (Limited Term Employment) position, exempt, with limited benefits. We pay social security, unemployment benefits and worker’s compensation. The individual in this position must be able to work flexible hours to accommodate the needs of clients, which will include (from time-to-time) some evenings and weekend hours.
LOCATION: This is a hybrid position. This position will work out of Asha’s Center St. offices part of the time. Some remote work from home and from the field will also be necessary to fulfill the duties of this position.
The Lifespan Services Coordinator is a 30-hour-a-week limited-term employment position. Funding for this program is set to expire September 30, 2023, but may be extended, contingent upon funding availability and performance.
- Ensure victim safety and confidentiality.
- Maintain a commitment to the mission and work of Crisis Services with a deep appreciation for and sensitivity to the guiding principles of the organization.
- Maintain a commitment to quality client service for the agency, allied partners, members, and communities at large.
- Coordinate with the DV Housing Director to stay knowledgeable on available housing resources and help maintain existing relationships with More than a Home and network of landlords.
- Respond to (where necessary) social media and website inquiries.
- Provide crisis counseling to victims of abuse in later life, either in person or by phone in a calm, compassionate, respectful, active listening, and non-judgmental way. Conduct in-depth intake, safety plan and relevant assessments reviewing frequently for changes.
- Provide case management services to assist with: reduction in victimization, increased level of functioning, improved capacity for independence, reduction in level of isolation.
- Actively participate in the local networks serving older victims.
- Provide services to older adult victims (over the age of 50), which may include assistance in applying for Victim Compensation and other relevant services, information, and referrals on relevant resources within Asha and within our referral networks.
- Where appropriate, respond to social media and website inquiries as well as contribute to relevant posts.
- Maintain knowledge of the DV services and abuse in later life fields and enhance skills when possible.
- Accompany victims to court and/or other venues offering support and advocacy when needed.
- Identify and research a focus area of older adult victimization e.g. sexual assault, substance abuse, that you want to develop expertise in.
- Participate in relevant community events and ensure that Fairs are attended and provide elder abuse educational sessions with community groups.
- Ensure client files and data are carefully maintained in accordance with confidentiality laws and standards.
- Due to the mobile nature of this position (meeting clients, attending partner meetings, community outreach, etc.) a vehicle is required.
- Always maintain a professional image, and be respectful of staff, volunteers, and clients.
- EDUCATION and/or EXPERIENCE: Requires a bachelor’s degree or credentialed license such as SAC and 1 year experience; OR High School Diploma and at least 3 years of related experience; OR an associate degree or two years of college with job related coursework and 3 years of progressively responsible related experience.
- Required in-depth working understanding of domestic, sexual and family violence, knowledge of community resources, comprehension on the criminal justice system, counseling and systems advocacy experience.
- Desired education in cultural competency with Black/African American populations.
- Must possess strong knowledge of domestic violence, sexual assault and elder abuse/abuse in later life dynamics and effects, as well as public awareness and crisis intervention services.
- Possess a working knowledge of gerontological issues as well as knowledge of HIPAA and/or VAWA laws/regulations regarding code of ethics, confidentiality and privacy principles.
- Record of working independently and as part of a team. Excellent observation, problem solving, conflict management, organizational and time management skills.
- Demonstrate a high level of compassion and empathy, confidentiality and understanding for clients.
- Effective verbal, written and interpersonal communication with clients, supervisor, staff, and other departments.
- Experience exercising sound judgment and discretion.
- Must be reliable and consistent in attendance, punctuality, work ethic and professionalism, i.e. experience with managing multiple tasks, and establishing priorities in a rapidly changing and fast-paced environment.
- Experience building and maintaining strong internal and external relations. This position will work collaboratively with a variety of stakeholders (e.g. DV/SA providers, hospitals, law enforcement agencies, community service organizations, government agencies, elder serving partner organizations, courts and families) to provide a comprehensive range of services including advocacy, counseling, crisis intervention, support and guidance to meet the needs of the clients and their families.
- A high degree of comfort and familiarity with the Microsoft Office Suite of products, such as Word, Excel, PowerPoint, etc., as well as experience using SharePoint, Teams, Zoom and other online meeting and document sharing platforms.
- Experience maintaining sensitive client data, either through hard-copy files or in a secure database system.
CERTIFICATES, LICENSES, REGISTRATIONS: Requires a valid driver’s license and proof of Insurance.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, logs, and procedure manuals. Ability to prepare safety plans, intake information, charts and logs, and correspondence. Ability to communicate effectively with service providers, clients, vendors, and other employees of the organization.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel. Must be able to talk or hear. The employee frequently is required to stand, walk, reach with hands and arms, climb or balance, and taste or smell. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee occasionally performs work-related travel.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
It is the responsibility of every End Abuse employee to uphold the mission and vision of this agency. End Abuse works to advance the principle that all people have the right to a life free of oppression and violence. We work to foster change in our economic, social, and political systems and bring leadership expertise and best practices to Wisconsin domestic abuse programs and communities engaged in ending domestic violence.
It is also an expectation that on the individual level all staff members will work to further their personal capacity to foster an environment of cultural inclusivity and sensitivity that is the foundation for all our work.
End Abuse honors the dignity and welfare of its staff and supports a healthy work-life balance.
COMPENSATION & BENEFITS:
- This is a full-time (30 hours per week) limited term (LTE), exempt position.
- The starting rate for this position is $24 an hour, commensurate with experience.
- This is a limited-term position that does not include an additional benefits package. We pay social security, unemployment benefits and worker’s compensation.
If you wish to apply for this position, please submit a complete application package including:
- A current resume.
- A one-page cover letter.
- A one-page, double-spaced essay describing your understanding of domestic violence.
- End Abuse Employment Application (signed).
To be considered for this position, you must submit a complete application package with all items listed above. Send your complete application by email to: firstname.lastname@example.org
This posting will remain open until June 1, 2023. We anticipate holding first round interviews shortly after the position closes and will email applicants for virtual interviews after we have time to review.
End Domestic Abuse Wisconsin is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to arrest or conviction, race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, citizenship, disability, or veteran status. We encourage applicants with disabilities who may need accommodations in the application process to contact HR Manager, Angie Trudell Vasquez at email@example.com or by calling 608-255-0539 x 303.
Application deadline: June 1, 2023
To apply, please follow the instructions in the posting above.