The Program Services Manager is responsible for providing direction, leadership, supervision and support to Family Center direct services employees. Position assists in the development and implementation of shelter and non-shelter service provision, oversees policies and procedures for the domestic abuse and sexual assault program. This position supervises primarily direct services staff and is supervised by the Executive Director.
- Bachelor’s degree in a related field or equivalent experience desired
- 2 years’ supervisory or management experience
- Understanding of domestic and sexual abuse dynamics
- Understanding of trauma-informed practices
- Good communication (oral and written) and interpersonal skills
- Ability to work independently and as a team
- Possess strong team leadership skills
- Proficient in Microsoft Office
- Ability to handle multiple tasks simultaneously and meet deadlines
- Attention to detail
- Strong ability to be non-judgmental and flexible and ability to work with people from diverse cultural, racial, socio-economic and lifestyle backgrounds
- Dependable, strong work ethic
- Ability to maintain confidential counseling and advocacy relationships
- Good conflict resolution skills
- Ability to handle crisis situations in a fast-paced environment
- Experience writing professional documents, grant reports and/or persuasive materials
- Strong sense of professional ethics and boundaries
- Supervisory skills
Staff Supervision & Management
- Ensures victim services are trauma-informed, survivor driven and victim centered.
- Participates in hiring of direct services employees.
- Provides direct supervision to identified employees performing direct services with survivors.
- Oversees the development of schedule for shelter, Visitation Center services & outreach services.
- Responsible for staff development, which includes conducting initial orientation and arranging for continuing education through in-service training. Tracks staff training, ensuring required trainings and webinars are up to date.
- Arranges regular all-staff and advocate meetings.
- Serve as the LEP Coordinator.
- Respond to client complaints regarding services. Act as first level of appeal in the Client Grievance Process.
- Provides problem solving and mentoring for direct services staff.
- Provide encouragement and recognition for employees to maintain staff morale.
- Evaluate performance and make recommendations for growth and improvement for supervisees. Develop and evaluate progress on employees’ annual workplans.
- Identify emerging survivor/community needs and provide recommendations to the Executive Director.
- Staff the Client Advisory Council, arrange for meetings and recruit participants.
- Assists in the development and implementation of protocols, procedures and policies.
- Ensures adherence to grant terms and conditions pertaining to direct services delivery.
- Provides oversight and maintenance of data collection on services and clients.
- Assists, as requested, in the preparation of grants and grant reports.
- Submit reports as required.
- Assist the Executive Director in program/client-related matters.
- Maintain a professional relationship with clients, staff, volunteers and members of the community.
- Participate in maintaining an efficient and effective physical environment which meets the needs of clients, Family Center staff and the community.
Send your resume and cover letter to:
The Family Center
Attn: Sue Sippel
500 25th Street North
Wisconsin Rapids, WI 54494
Application Deadline: Open until filled.
Application deadline: May 31, 2022
To apply, please follow the instructions in the posting above.