FRIENDS Inc. is looking for a leader who excels in the residential environment!
Supervises Crisis Advocate staff, Manages shelter program, and provides Case Management services to all shelter residents. Shares 24/7 on-call responsibility with Shelter Advocate (SA).
- Supervises Crisis Advocates including recruitment and training, assigning nightly tasks, shift updates, periodic audit of client files and Osnium, and performance evaluations.
- Responsible for assigning Crisis Advocate schedule, responding to on-call rotations on a weekly basis rotating with SA, including coverage when Crisis Advocate calls in sick or is unable to be at shelter for assigned shift.
- Facilitates monthly Crisis Advocate staff meeting.
- First point of contact for shelter assessment process and approval.
- Develop case plan with shelter residents. Provides case management, and oversees life skills direction (budgeting, parenting, household routine and management, time management).
- Completes Rapid Rehousing assessment and maintains Non-Wisp list with the guidance from Family Promise.
- Responds to requests for the Safe At Home Program.
- Oversee shelter environment including communal living dynamics.
- Continues program development to ensure inclusivity and implementation of best practices.
- Conducts monthly HIC and HMIS (HUD) report, ESG shelter form, and required Outcomes (excel). Participates in bi-annual PIT survey.
- Answers crisis line, provides referrals, and completes database entry
- Provides trauma-informed care practices into service provision for all clients.
- Attends monthly all staff meeting, bi-weekly coordinator meetings, weekly updates with the Associate Director, and monthly shelter team meetings.
- Actively participate on assigned community committees and meetings.
- Supports and attends all FRIENDS special events and functions including internal committees.
- Represents FRIENDS in a positive manner.
- Other duties as assigned.
Minimum Knowledge, Skills and Abilities Required:
- Requires a level of knowledge acquired through the completion of a bachelor’s degree in Human Services or related field, OR a combination of relevant education and employment.
- Prior work experience with supervision and providing direct services to victims of domestic violence or sexual assault. Shelter experience preferred.
- Excellent communication skills; cultural competence and the ability to interact with diverse populations. Ability to maintain the highest level of confidentiality.
- Knowledge of domestic violence, sexual assault, and the trauma-informed service provision framework.
- Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner.
- Ability to work flexible hours including nights, weekends, and holidays.
- Maintains a high degree of professionalism with sound judgment.
- Ability to work well in a team or independent environment.
- Working knowledge of all Microsoft Office products.
- Valid driver’s license and reliable transportation.
Please send resume to Melissa Emberts, Associate Director, at firstname.lastname@example.org
Applications will be accepted until this position has been filled
Application deadline: October 14, 2020
To apply, please follow the instructions in the posting above.