Shelter Manager – Supervisor

Primary responsibilities

General Summary:

Supervises Crisis Advocate staff, Manages shelter program, and provides Case Management services to all shelter residents. Shares 24/7 on-call responsibility with Shelter Advocate (SA).

Essential Functions:

• Supervises Crisis Advocates including recruitment and training, assigning nightly tasks, shift updates, periodic audit of client files and Osnium, and performance evaluations.
• Responsible for assigning Crisis Advocate schedule, responding to on-call rotations on a weekly basis rotating with SA, including coverage when Crisis Advocate calls in sick or is unable to be at shelter for assigned shift.
• Facilitates monthly Crisis Advocate staff meeting.
• First point of contact for shelter assessment process and approval.
• Develop case plan with shelter residents. Provides case management, and oversees life skills direction (budgeting, parenting, household routine and management, time management).
• Completes Rapid Rehousing assessment and maintains Non-Wisp list with the guidance from Family Promise.
• Responds to requests for the Safe At Home Program.
• Oversee shelter environment including communal living dynamics.
• Continues program development to ensure inclusivity and implementation of best practices.
• Conducts monthly HIC and HMIS (HUD) report, ESG shelter form, and required Outcomes (excel). Participates in bi-annual PIT survey.
• Answers crisis line, provides referrals, and completes database entry
• Provides trauma-informed care practices into service provision for all clients.
• Attends monthly all staff meeting, bi-weekly coordinator meetings, weekly updates with the Associate Director, and monthly shelter team meetings.
• Actively participate on assigned community committees and meetings.
• Supports and attends all FRIENDS special events and functions including internal committees.
• Represents FRIENDS in a positive manner.
• Other duties as assigned.