Shelter Manager – Supervisor

Application deadline: October 14, 2020

Employer: FRIENDS Inc.

Location: West Bend WI

FRIENDS Inc. is looking for a leader who excels in the residential environment!

Primary responsibilities

General Summary:

Supervises Crisis Advocate staff, Manages shelter program, and provides Case Management services to all shelter residents. Shares 24/7 on-call responsibility with Shelter Advocate (SA).

Essential Functions:

  • Supervises Crisis Advocates including recruitment and training, assigning nightly tasks, shift updates, periodic audit of client files and Osnium, and performance evaluations.
  • Responsible for assigning Crisis Advocate schedule, responding to on-call rotations on a weekly basis rotating with SA, including coverage when Crisis Advocate calls in sick or is unable to be at shelter for assigned shift.
  • Facilitates monthly Crisis Advocate staff meeting.
  • First point of contact for shelter assessment process and approval.
  • Develop case plan with shelter residents. Provides case management, and oversees life skills direction (budgeting, parenting, household routine and management, time management).
  • Completes Rapid Rehousing assessment and maintains Non-Wisp list with the guidance from Family Promise.
  • Responds to requests for the Safe At Home Program.
  • Oversee shelter environment including communal living dynamics.
  • Continues program development to ensure inclusivity and implementation of best practices.
  • Conducts monthly HIC and HMIS (HUD) report, ESG shelter form, and required Outcomes (excel). Participates in bi-annual PIT survey.
  • Answers crisis line, provides referrals, and completes database entry
  • Provides trauma-informed care practices into service provision for all clients.
  • Attends monthly all staff meeting, bi-weekly coordinator meetings, weekly updates with the Associate Director, and monthly shelter team meetings.
  • Actively participate on assigned community committees and meetings.
  • Supports and attends all FRIENDS special events and functions including internal committees.
  • Represents FRIENDS in a positive manner.
  • Other duties as assigned.


Minimum Knowledge, Skills and Abilities Required:

  • Requires a level of knowledge acquired through the completion of a bachelor’s degree in Human Services or related field, OR a combination of relevant education and employment.
  • Prior work experience with supervision and providing direct services to victims of domestic violence or sexual assault. Shelter experience preferred.
  • Excellent communication skills; cultural competence and the ability to interact with diverse populations. Ability to maintain the highest level of confidentiality.
  • Knowledge of domestic violence, sexual assault, and the trauma-informed service provision framework.
  • Strong self-motivation and organizational skills to manage a variety of diversified tasks in a timely manner.
  • Ability to work flexible hours including nights, weekends, and holidays.
  • Maintains a high degree of professionalism with sound judgment.
  • Ability to work well in a team or independent environment.
  • Working knowledge of all Microsoft Office products.
  • Valid driver’s license and reliable transportation.

Application instructions

Please send resume to Melissa Emberts, Associate Director, at

Applications will be accepted until this position has been filled

Application deadline: October 14, 2020

Apply now

To apply, please follow the instructions in the posting above.

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