SUMMARY: An effective technology infrastructure is the backbone for many of today’s successful organizations, and for End Domestic Abuse Wisconsin, it provides the basis for providing and reporting on crucial assistance to agencies and shelters all working to end abuse in the state of Wisconsin. With such a big responsibility, we are looking to expand our technology team.
The Technology Support Specialist is a full-time permanent non-exempt position reporting to the Technology Manager. We are looking for someone with excellent troubleshooting skills and a passion for working with advocates to find technological solutions to assist with a range of issues currently impacting the field of domestic violence. This person will have the opportunity to work with many of our internal hardware and software systems throughout their lifecycle and will be a leader in keeping technology solutions moving forward with our mission.
Primary responsibilities
Develop and Provide Technology Support for a Team of Social Policy Advocates, Attorneys and Experts:
Respond in a timely manner to staff requests for technical assistance concerning a wide variety of hardware and software
Document incidents in our service desk platform
Use screen sharing technology to provide virtual assistance to remote employees
Collaborate with the Technology Manager to maintain staff accounts and permissions via Active Directory and Office 365 on a Hybrid Azure Deployment
Work with staff to maintain and update website content, resources, and access
Create documentation to promote best practices in usage of existing software or hardware
Escalate issues when necessary to the Technology Manager
Willing to assist other departments with various technology related projects and deliverables
Manage End Abuse Hardware to Maximize technology impact in Wisconsin:
Purchase and configure new equipment, including printers, computers, phones, or other hardware
Maintain data records and documentation of technology equipment
Troubleshoot issues or schedule repairs of equipment including but not limited to computers, phones, printers, and network access points as difficulties arise
Decommission old equipment to be donated to member programs or recycled
Research and Implement Innovative Strategies:
Research and investigate new technology platforms and software.
Aid in developing and testing new systems before they are implemented widely
Create documentation on best-practice usage of new technology systems
Assist with trainings and support when systems are updated or go-live
Facilitate Meaningful Data Reporting by Providing Support for SQL Database: Osnium for Coalitions is a specialized SQL software for domestic violence coalitions that assists in tracking data for Technical Assistance and reporting
Provide support to staff on the Osnium for Coalitions database
Work with Grants Coordinator to identify changes to reporting requirements within software
Qualifications
Required
High School diploma/GED
Strong communication skills and ability to effectively explain technical concepts
Knack for problem solving and troubleshooting
At least 1-year experience working in IT
Proficiency with Office 365
Intimate knowledge of Windows operating system
Preferred
Bachelor’s degree in Computer Science or related field, or relevant work experience
Work Environment and Physical Demands
Work is primarily performed in an office setting and requires the ability to stand or sit for extended periods of time
Access to hardware may require the need to maneuver around tight desk spaces, office furniture, and or lift items 30 to 50 pounds of computer equipment
The person in this position must be able to exchange accurate information and provide technical support in person, over the telephone and/or online via Teams or some other application
Agency responsibilities
It is the responsibility of every END ABUSE employee to uphold the mission and vision of this agency. END ABUSE works to advance the principle that all people have the right to a life free of oppression and violence. We work to foster change in our economic, social and political systems and bring leadership expertise and best practices to Wisconsin domestic abuse programs and communities engaged in ending domestic violence.
The Technology Support Specialist (TSS) must be able to prioritize a wide range of tasks that allow staff to do their work unimpeded. The TSS must be able to communicate clearly with people who have different levels of experience with technology. The core work of the TSS is to identify, document, and support ever-changing technology needs and solutions that will further the work of the organization.
It is also an expectation that on the individual level all staff members will work to further their personal capacity to foster an environment of cultural inclusivity and sensitivity that is the foundation for all our work.
This description is intended to indicate the kinds of duties and levels of work difficulty that will be required and should not be construed as specifying or defining all the duties and responsibilities of a particular position.
Compensation for this position starts at $42,000 a year, commensurate with experience. Benefits include health insurance, dental insurance, life insurance, short-term and long-term disability coverage, employee assistance program, and paid vacation, holidays and sick leave, and a 401K plan.
Application instructions
If you wish to apply for this position, please submit a complete application package including:
A current resume;
A one-page cover letter;
A one-page, double-spaced essay describing your understanding of domestic abuse;
End Domestic Abuse Wisconsin is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to arrest or conviction, race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, citizenship, disability or veteran status. We encourage applicants with disabilities who may need accommodations in the application process to contact the HR Manager, Angie Trudell Vasquez, at angietv@endabusewi.org or by calling 608-255-0539 x 303.
