Victim Services Coordinator

Application deadline: November 12, 2021

Employer: End Domestic Abuse Wisconsin (NCALL)

Location: Remote


The National Clearinghouse on Abuse in Later Life (NCALL) is a project of End Domestic Abuse Wisconsin. NCALL is committed to creating a world that respects the dignity of older adults and enhances the safety and quality of life of older victims and survivors of abuse. 

Under the supervision of the NCALL Director, the Victim Services Coordinator is a full-time exempt position. This position is responsible for nationwide leadership within the domestic violence and sexual assault movements on enhancing safety and the quality of life of older victims and survivors. This position develops and facilitates training and technical assistance to Office on Violence Against Women (OVW) Abuse in Later Life (ALL) Grant Program recipients and other entities in the abuse in later life field, and will plan and carry out special projects as assigned. National travel is required.                          


Primary responsibilities


  1. Provide training, technical assistance and consultation to OVW grantees and others in order to improve system responses, practices, policies and services to victims of abuse in later life. 


  • Plan and facilitate the OVW ALL Direct Services Training of Trainers event to increase the capacity of multidisciplinary audiences to effectively identify, reach, and serve victims of elder abuse, neglect, and exploitation, including domestic violence, dating violence, sexual assault, or stalking, involving victims who are 50 years of age or older. 
  • Provide technical assistance, training, and consultation on  victim-defined advocacy and direct services for older victims/survivors of abuse in later life to OVW grantees and potential grantees, other professionals, and entities who provide services and supports to older victims, including victims from marginalized communities.  
  • Review grantee Outreach and Strategic Services and Plans and other grant-related materials for new and continuation grantees.  
  • Provide victim services expertise in other technical assistance activities and products for OVW grantees and potential grantees. 
  • Create and maintain curricula and other training materials, including the OVW ALL Direct Services Cross-Training, and other materials for various professionals and entities providing services and supports to older survivors, as requested by the NCALL Director.  
  • Coordinate project work related to the Victim Services toolkit for advocates and programs.  
  • Create written materials including articles, technical assistance packets, blogs, information sheets, and other  written content for publication, for various professionals on working with older victims and survivors, including survivors from marginalized communities, as requested by the NCALL Director. 
  • Moderate the NCALL ALL advocates listserv. 
  • Lead or support ongoing and special NCALL project work, as requested by the NCALL Director. 
  • Work collaboratively with NCALL Staff and external partners on annual awareness month projects, as requested by the NCALL Director. 
  • Work collaboratively with the NCALL team to support the mission and vision of NCALL and End Abuse.  

2. Expand substantive efforts and national collaborations to advance NCALL’s mission. 

  • Serve as the NCALL liaison to national organizations, collaboratives, other work groups, and on national policy initiatives, as requested by the NCALL Director. 
  • In collaboration with the NCALL team, engage new subject matter expert consultants for the provision of training and technical assistance; collaborate with consultants for NCALL trainings and events. 
  • Provide leadership and support of other initiatives, as requested by the NCALL Director.  

3. Complete administrative functions. 

  • Complete and submit technical assistance data, timesheets, expense reports, and other assigned work-related documents accurately and in a timely fashion. 
  • Complete additional administrative tasks as requested by the NCALL Director and/or End Abuse Executive Director. 

4 .Collaborate with End Abuse colleagues and attend required End Abuse staff meetings. 

  • Attend required NCALL and End Abuse staff meetings and participate in internal committees or work groups, as assigned by the NCALL Director. 
  • Participate in End Abuse activities such as campaigns, awareness activities, training, and other events as assigned by NCALL Director and as funding and scheduling permits. This could include, but is not limited to, committee or workgroup participation, sharing information with networks, staffing events, assisting in planning or other logistics, and outreach to supporters and/or donors as needed. 

5. Other duties as assigned by the NCALL Director and/or the End Abuse Executive Director. 



  • A minimum of three years of direct practice experience in services for victims of elder abuse, neglect, and exploitation, including domestic violence, dating violence, sexual assault, or stalking, involving victims who are 50 years of age or older 
  • Knowledge of and direct practice experience with identifying, reaching and effectively serving older victims of abuse.  
  • Ability to manage complex situations while centering the needs of older victims, using a collaborative lens and being flexible and adaptable. 
  • Demonstrated ability to incorporate an understanding of the specific issues and dynamics related to services and systems’ responses for older survivors from historically and currently underserved communities, particularly Black, Indigenous, and Latinx groups, and individuals with disabilities.  
  • Valid driver’s license, insurance, and access to a safe reliable private vehicle. 
  • A minimum of 1 year experience working in collaboration with community or system partners to address the unique needs of abuse in later life victims.  
  • Demonstrated ability to manage complex projects; develop project plans and timelines, monitor progress of projects, and evaluate project effectiveness.  
  • Ability to communicate effectively, orally and in writing, with a variety of internal and external audiences. 
  • Proficiency with Microsoft Suite (Word, PowerPoint, Excel, Office 365, SharePoint, Teams), and the ability to effectively use Zoom and other virtual meeting and training platforms. 
  • Experience assessing training needs and developing effective learning objectives to meet those needs preferred.  
  • Experience developing and delivering training content to multidisciplinary audiences from diverse backgrounds and learning styles preferred. 
  • Experience developing and delivering training for both in-person and virtual instruction preferred.  
  • Experience providing consultation and/or technical assistance for services and system improvement purposes preferred. 

Agency responsibilities

It is the responsibility of every End Abuse employee to uphold the mission and vision of this agency. End Abuse works to advance the principle that all people have the right to a life free of oppression and violence. We work to foster change in our economic, social and political systems and bring leadership expertise and best practices to Wisconsin domestic abuse programs and communities engaged in ending domestic violence.  

It is also an expectation that on the individual level all staff members will work to further their personal capacity to foster and environment of cultural inclusivity and sensitivity that is the foundation for all our work.  

This description is intended to indicate the kinds of duties and levels of work difficulty that will be required and should not be construed as specifying what all the duties and responsibilities of a particular position shall be. 

This is a permanent full-time remote position and can be based anywhere in the United States. The range for this position is $68,000 to $72,000 annually commensurate with experience. Benefits include health insurance, dental insurance, vision, life insurance, short-term and long-term disability coverage, an employee assistance program, a sabbatical program and generous paid vacation, holidays, and sick leave. 

End Abuse honors the dignity and welfare of all its staff and supports a healthy work-life balance. 

Application instructions

If you wish to apply for this position, please submit a complete application, including: 


  • A current resume; 
  • A one-page cover letter; 


Send your completed application package by email to: 


For full consideration, please apply by 5PM CST on Friday, November 12th, 2021. 


End Domestic Abuse Wisconsin is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to arrest or conviction, race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, citizenship, disability, or veteran status. We encourage applicants with disabilities who may need accommodations in the application process to contact the Operations Manager, Angie Trudell Vasquez, at or by calling 608-255-0539 x 303. 


Application deadline: November 12, 2021

Sorry, we are no longer accepting applications for this position.

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